General

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What is the estimated time to complete a project?

 

The average time is 3 to 4 months from contract acceptance to final delivery, depending on the complexity of the project.

 

What services do you offer?

 

We take care of supplier sourcing, custom design, production supervision, quality control, logistics and final delivery.

 

Do you offer pre-project consulting?

 

Yes, we offer a free initial consultation to understand your needs and present you with a proposal tailored to your objectives.

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Payments

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What are the payment terms?

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We ask for 50% upon signing the contract and accepting the project, and the remaining 50% upon arrival of the container at the destination port.

 

Do you accept payments in multiple currencies?

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Yes, we can work with different currencies depending on your location and selected payment method.

 

¿Qué sucede si el proyecto sufre retrasos?

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In case of delays due to external factors, such as sea conditions, we will keep you informed at all times.

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Design and Customization​

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Can I customize the designs according to my needs?

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Yes, we work with you to adapt the designs to your preferences, needs and the style of your space.

 

What decorative styles work?

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We specialize in styles inspired by the beauty and authenticity of Indonesia, but we can adapt to other styles according to your needs.

 

Can I send my own design to be manufactured?

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Yes, we evaluate your ideas and adapt them to ensure they are functional and practical.

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Logistics and Delivery

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Do you ship internationally?

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Yes, we manage all logistics for international shipments, including documentation and coordination with customs.

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 How do you inform me of the status of my shipment?

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We will keep you informed about every step of the process, from production to the arrival of the container at customs.

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What happens if the container has problems at customs?

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We coordinate with the corresponding authorities to resolve any incident and ensure the release of the shipment.

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Are shipments insured during logistics?

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Yes, full insurance for shipments during international transport, covering possible damage or loss. 
 

Quality and Materials

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How do you guarantee product quality?

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We supervise all production and perform quality control before shipping the products to ensure that they meet the agreed standards.

Where do the materials and products come from?

We work with a network of suppliers in Indonesia in various areas such as Jepara, known for its quality and authenticity.

What happens if a product arrives damaged?

If a product arrives damaged, we will assess the situation and arrange for replacement or repair based on the terms agreed upon in the contract. The logistics company typically provides insurance coverage for such incidents, and any claims or compensations will be managed accordingly. We will guide you through the process to ensure a prompt resolution.

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Does the supplier offer insurance in production?

 

It depends on the supplier we select and the available budget. Some providers include insurance or guarantees in their services as they are consolidated companies. We will advise you to choose the best option according to your priorities.​​

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